For anyone that has Duo Mobile App setup on their smart phone and needs to replace their smart phone due to an upgrade or to replace one that was lost or damaged, please follow these quick steps to activate Duo Mobile App again.
The first step that needs to be taken is to download and install the Duo Mobile app on your new smart phone. You can find this in the Play Store (Google phones) or the App Store (iPhones) and it should look like this (and yes, it has a low rating).
Open the Duo app and you should see a Welcome screen, touch the Setup account button.
Touch Use a QR code button.
If you are prompted about letting Duo take pictures and record video, touch the Only this time button.
Once you have the Duo Mobile app downloaded and setup to the point of scanning for the QR code, navigate to this site on your computer.
https://netid.colostate.edu/
At the top of the page, hover over View/Update and click on Two-Factor Authentication (Duo)
Select CSU Fort Collins Login
If prompted, sign in with your NetID username and password. You should now be prompted to use Duo. Normally during this part of the Duo Authentication, selecting Send Me a Push would work, but with the new phone, this will not receive the push. Instead, click on Call Me and wait for the call (please note, this is only if you kept your same number for your new phone). Once you get the call, answer it, and push the # key on your phone to accept the Duo authentication.
You should now see your currently registered device(s). Find your old phone in the list and click the Delete button on the right-hand side.
Once the device(s) has been deleted, click on the Register Device button.
Fill out the information for your new phone and click the Save button.
*Note – The Device Name can be any name you wish, the Phone Number cannot have spaces in it but must be your cell phone number, Type must be DUO mobile app, and the Platform is your best guess as to what type of phone you have. Please note, even if the wrong platform is picked, it will correct it on the next screen.
You should now see a QR code on your monitor. At this time, point your camera from your new phone (it should still be in the Duo Mobile app) at the QR code on your monitor and NOT at the QR code in the screenshot below and it will register Duo on your Duo Mobile App. Click the Return link just below the QR code.
Back on your phone, touch the Next button.
Leave the name as its default and touch the Save button.
On the next screen, touch the Skip button.
On the Pro Tip screen, touch the Allow notifications button.
If prompted, touch the Allow button to grant permissions for Duo to send notifications to your phone.
On the Improving your experience, touch the Turn off button.
You may get a notification that Usage data collection disabled, touch the OK button.
On the Almost there screen, touch the OK button.
Your screen should now display the Colorado State University account. If you are prompted to setup backups, just touch No thanks. Your new phone should now work with Duo.
